Privacy Policy

• Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to balleballeballe. Wherever we have said ‘you’ or ‘your’, this means YOU.

Personal information we collect

As part of your registration process on our Website, we may collect the following information which is personally identifiable to you, including, without limitation, your name including first and last name, email address, mobile phone number, contact details, username along with password you have created for setting up your account on the Website, your date of birth, age, gender, residential address, shipping address, postal code, information about the pages that you visited/ accessed on the Website, the links you clicked on the Website, the number of times you visited/ accessed a particular page on the Website and any such browsing information etc. We might receive certain information about you from other sources, such as updated delivery status and the shipping address information provided by you to our carriers, which we shall use to correct our records so as to enable us to deliver your next purchase more easily.

You can choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website. We use your personal information that you provided for opening your account with us, without limitation, for processing your transactions, responding to your requests and/ or queries and for communicating with you.

We collect Device Information using the following technologies :

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session.

Why do we collect your personal information

1. We use your information to accept, handle and process your orders, deliver the product/s you ordered, process payments for the order placed by you on our Website, to communicate with you regarding the status of your order and for providing you with promotional offers.
2. We use your personal information to provide functionality as well as to analyze the performance of our Website so as to fix any errors and further, to improve the user ability as well as the effectiveness of our Website.
3. We use your personal information to recommend certain promotions and products that might be of your interest. Further, we use your personal information to identify your preferences and to personalize your experience on the Website.
4. We use your personal information to communicate with you via different channels e.g. phone, e-mail or chat, in relation to your use of our Website i.e. your orders placed, queries raised, to recommend certain promotional offers being run on our products etc.
5. We use your personal information to display interest-based advertisements that might be of interest to you, with regards to certain of our products as provided for on our Website.

When your personal information may be disclosed to other parties

We do not sell or share your personal information with any third party for commercial gain/ profit. We may share or be required to share your personal information, without limitation, as follows;

1. with our business associates/ partners in order to deliver you the products that you have ordered from our Website;
2. with our payment gateway partner when you initiated a payment using your credit/debit card on our Website;
3. with the concerned authorities when it is a legal obligation to do so e.g. to assist with detecting and preventing fraud;
4. with the concerned authorities when it is a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;
5. when we have a legitimate business reason for doing so;
6. when we want to send you information and promotional material regarding our products and services;
7. when we have asked you for your consent to share it, and you’ve agreed to the same; and
8. to improve your online shopping experience with us.

With whom your personal information will be shared

We will not use your financial information for any purpose other than to complete a transaction/ order that you have placed with us through our Website. We do not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties except in cases where you placed an order for our products and such information is necessary to be shared with our third party associates partners so as to ensure that the said products are successfully delivered to you.

CHILDREN INFORMATION:

We do not knowingly solicit or collect personal information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any responsible adult.

CHOICE/OPT-OUT:

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us then please revert on email i.e. customercare@orderme.co.in

CHANGES TO THIS PRIVACY POLICY:

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Contact us

For any further queries and complaints related to privacy under the applicable laws and regulations, you could reach us at

Contact email address: info@balleballeballe.com

Phone: 9891062585

Contact days: Monday to Sunday (10 am to 7pm)

In accordance with the Information and Technology Act 2000 and Rules as well as the Consumer Protection Act 2019 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer – Customer Sales

Email:info@balleballeballe.com

Address: Delhi Moti Nagar 110015

We urge you to provide a detailed description of the information, violation, objectionable content, or your complaint/grievance, to allow us to effectively resolve your request. We make our best efforts to resolve grievances within 30 days of receiving a complaint, or within the timelines stipulated under applicable law.

Notification of changes in the Privacy Policy

We keep our Privacy Policy under review to make sure it is up to date and accurate. Any changes we make to this Privacy Policy in the future will be posted on this page. We reserve the right to change or update this Privacy Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Website’s Privacy Policy regularly to keep yourself abreast of the changes, if any.

DATA RETENTION:

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

YOUR CONSENT:

y visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

QUERIES:

If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us on the above mentioned email.